Frequently Asked Questions
Discover everything you need to know about our luxury fragrances and skincare collections.
What makes Oriental Aromas products unique?
Our products are crafted using authentic, ethically sourced ingredients from across the East, blending traditional apothecary methods with modern skincare science to ensure long-lasting, premium quality.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping times vary by location, but most international orders arrive within 7–14 business days. Tracking information is provided via email once your order departs.
Are your fragrances and skincare products cruelty-free?
Absolutely. At Oriental Aromas, we are committed to ethical beauty. None of our finished products or raw ingredients are tested on animals, and we prioritize vegan-friendly formulations.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How should I store my perfumes to maintain their potency?
To preserve the integrity of the essential oils and aromatic compounds, we recommend storing your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.