Returns & Exchanges
At Oriental Aromas, we want you to be completely satisfied with your purchase. If you are not happy with your beauty products, you can return or exchange unopened items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive an authorization code.
Prepare the Package
Ensure the items are in their original, unopened packaging and include the packing slip provided in your confirmation email.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing